Aligned Incentives Sellers Portal
Terms and Conditions
Sales Agreement Version 2.1
Last updated September 11, 2026.
This Agreement is between Aligned Incentives, LLC (hereinafter “Aligned Incentives” or “AI”) and Seller (“you”).
Definitions:
“Bullion Cancellation Fee” unless otherwise stated is a fee of 5% of the order total PLUS the value of any positive change to AI’s offer price for the item between the date Seller committed to the sale and the date of the cancellation. If AI no longer has an offer price for the item then the change in the spot price of the metal will be used instead.
Examples:
“Business Day” means any weekday that is not a Federal Reserve Bank Holiday.
“Firsthand” means a gift card that Seller purchased personally with Seller’s own non-cash funds from an Original Issuer.
“Mint Cancellation Fee” is a fixed fee per item, stated on the portal at the time of commitment PLUS any positive change in AI’s offer price between the time the item was committed and when the item was cancelled. For example: Seller commits an order with an offer from AI of $190 and a stated cancellation fee of $25. The next day, AI raises the offer to $200. If Seller cancels their committed reservation they will be billed $25 + $10 = $35.
“Original Issuer(s)” are retailers that activate gift cards directly and include merchants like grocery stores, wholesale clubs, PayPal Digital Gifts, official airline websites, and others. Other individuals and gift card resale marketplaces (including but not limited to Raise.com, CardPool.com, CardCash.com, or any marketplace listed on GiftCardWiki.com) are NOT Original Issuers. The Raise (formerly Slide) app, SnapLii app, and Fluz app are not considered to be original issuers and cards purchased there will only be accepted in deals where Seller is explicitly instructed to purchase cards from that source by name.
“Qualifying Loyalty Activity” means any activity that earns to redeems loyalty points.
“Shipping Error Fee” means a $40 fee per item (a) shipped to an incorrect address, (b) shipped using any label other than the AI-provided label, or (c) where the shipment contents do not exactly match the associated Reservation (including missing or extra items).
“Unused” gift cards are gift cards that have had a single activation load at the time they were purchased and have had no subsequent activity occur.
“Washed” or “Upgraded” gift cards are gift cards paid for in whole or in part with another gift card as opposed to cash, credit, or debit.
1. General
a. Gift cards must be Firsthand and Unused. No pre-owned, merchant/store credit, Washed or Upgraded gift cards (unless Seller requests and AI grants permission in writing as to each specific sale of a Washed or Upgraded card), gift cards with expiration dates or usage restrictions (e.g. ‘bonus cards’), or new gift cards that were listed for sale to any buyer or marketplace other than Aligned Incentives.
b. Once Seller submits a gift card to AI, Seller agrees not to redeem that gift card and agrees not to sell or reveal the card to anyone other than AI.
c. Seller must keep each gift card and the receipt documenting its purchase for 365 days after receiving payment from AI for that card. In the event of a debit and re-credit of the card, the 365 day period is counted from the day the re-credit occurs. The burden of proving that a card was obtained in accordance with the terms of this Agreement falls on Seller and, at any time during the period that Seller is required to hold the cards, Seller may be called upon to prove that these terms were followed.
d. Seller is strictly prohibited from using cash to purchase anything sold to AI including gift cards, fuel points, and precious metals.
e. Seller agrees not to divulge to any third parties any information that is from AI or from people in AI’s chat room, including but not limited to the identities or screen names of people in the AI chat room, links to chat rooms, as well as any deals, tricks, or data points.
f. Seller agrees not to solicit AI’s users, either publicly or privately, to engage in the purchase or sale of gift cards, precious metals, fuel points, or any other items AI has offered to buy except in cases where Seller has bought or sold cards to the other users prior to this Agreement.
g. AI or Seller may opt to end their relationship at any time. Both AI’s and Seller’s responsibilities under the terms of this Agreement remain in force even if AI or Seller terminates this relationship including but not limited to AI’s obligations to timely pay and Seller’s obligations to not solicit AI’s users, to service any debits on cards already sold, Seller’s obligations to maintain documentation proving sales complied with this Agreement for 1 year after sale, and Seller’s obligation to maintain a valid bank account.
2. Debits
a. Seller is liable for all cards sold by Seller. AI resells gift cards to third parties, for example Raise.com. These third parties perform investigations in cases where they or their buyers dispute the balance of a card. AI will make a good faith effort to defend the validity of Seller’s cards in any such dispute by passing information Seller provides to AI on to AI’s customer. Ultimately, the fraud determinations made by the parties that AI resells the cards to are final and if any of these resales are charged back to AI, AI will in turn charge back any payments made to Seller. See Sections 3 and 7 for more information.
b. AI's buyers have a mechanism to dispute the balance of a gift card (for example if you sell us a $250 card that actually contains $25) and you may be debited for any deficiency. However, AI has no mechanism to dispute a card that contained a greater balance than Seller stated (e.g. you sell us a card you claim has $25 on it but which actually has $250). You will be paid out based on the denomination you claimed to be selling us. If you alert AI to an error you made on a card you sold, AI will make a reasonable effort to delist or correct the card if possible but it is not unusual for it to take 2-3 Business Days for AI to resolve support requests. You are therefore strongly encouraged to double check the denomination of all gift cards before upload.
c. If AI debits Seller for an item for which Seller has not yet been paid, the debit will be applied to the date on which the item is scheduled to be paid. If AI has already paid Seller for the debited item, the debit will be applied on the 14th day (or first Business Day thereafter if that day is not a Business Day) after AI learns about the issue with the item. Sections 3 and 7 contain additional information about negative payouts.
d. A debit fee of $2 may be charged for any gift card that is debited for any reason, including gift cards that you ask us to delist. If a gift card is debited by our buyer but AI can correct it using an image you supplied, AI may charge the debit fee and correct the card without debiting you the full value of the card. If you dispute a debit and it is successfully reversed by our customer, AI will refund the debit fee.
e. If Seller submits a valid card, is debited for it, and subsequently wins a dispute related to that card, AI will add the funds to Seller’s next payout date.
3. Payment Information:
a. AI does not understand itself to be a Payment Settlement Entity and does not intend to issue a 1099K unless required to do so by the IRS.
b. Seller is neither a contractor nor employee of AI. AI never pays sellers for services provided, only for actual goods sold. Seller is a business that sells merchandise to AI. AI does not intend to issue a 1099-MISC unless required by the IRS. Seller is responsible for recording and reporting their business income to all applicable taxing authorities.
c. Seller must add and confirm a bank account prior to receiving a payment. If Seller does not have a bank account confirmed by 11:59pm Central Time the day before a payment is due, AI may defer the payment owed until Seller has a confirmed bank account.
d. Seller is responsible for providing true and correct banking information and for keeping this up to date by confirming any banking changes by 11:59pm Central Time the day before a payment is due. If a payment to Seller is returned to AI, AI may charge a $40 administrative fee.
e. Seller must have a US bank account in order to receive payment from AI.
f. For any bank account Seller adds on the AI portal, Seller authorizes AI to withdraw money from that account in order to satisfy any negative balances that might accrue.
g. AI will process payouts every Business Day according to the following procedure:
h. AI will pay Seller on the following schedule:
i. AI will make reasonable best efforts to pay its obligations in full and on time but AI relies on third parties, like our bank, to make this possible. A delay or technical failure with one of these third parties could delay your payout. AI may, in its discretion, use an alternate method of payment such as an eCheck emailed to the email address on your account if it believes this will allow Seller to be paid quicker. If a third party causes a delay but AI pays Seller within a week of the due date (even if it is through an alternate means, such as an eCheck), AI will not be considered to be in breach of these terms.
j. Status indicators displayed on the portal (including "payable" and any scheduled payout date) are informational only and do not modify, accelerate, or create any payment obligation beyond those stated in this Agreement.
4. Fuel Points
a. AI has a marketplace where third parties may offer to buy fuel points from various fuel points programs. To the extent possible, the rules that apply to gift cards in this document also apply to fuel points, including but not limited to:
b. Seller must personally make the purchases that the points were awarded for, Seller must not use cash to make those purchases, and Seller must not have shared the account details with anyone else.
c. Seller retains responsibility for their sold fuel points accounts. If fuel points cannot be redeemed by our counterparties (because the fuel points program locks or shuts down the account, because Seller supplied incorrect information, or for any other reason) and those counterparties debit or refuse to pay AI for them, Seller indemnifies AI against these losses and will be debited for the accounts. AI will make a good faith effort to supply any corrections to its buyers. Some buyers may explicitly release Seller from responsibility after a “risk period” specified in their deal.
d. If a fuel points account is debited, AI may charge a $2 debit fee. If Seller’s account was in compliance with all rules and contained no typos, AI will waive the fee.
e. Selling a fuel points account to a buyer gives the buyer exclusive use of that account through the expiration date indicated on the buyer’s offer.
5. Bullion
The following rules apply to all precious metal items except for those bought directly from the U.S. Mint.
a. Bullion paid for with cash must not be sold to AI. Debit cards, credit cards, and “Costco Cash Cards” purchased with non-cash funds are the only acceptable forms for payment. Seller must maintain records proving they did not make a purchase with cash for at least 6 months after making a sale to AI. A credit card statement, a screenshot of a receipt retrieved from Costco.com, or a photograph of a paper receipt are examples of documentation sufficient to show this.
b. Each commitment must ship to or arrive to AI’s buyer within the deadline specified at the time you committed the item(s) for sale. Deadlines vary by buyer (and some have a ship-by date while others have an arrive-by date) so pay close attention to your options when committing your gold. Failure to have your gold ship or arrive in time may result in a Bullion Cancellation Fee.
c. Unless otherwise stated, AI will purchase insurance on bullion shipments at AI’s expense. If Seller’s package is lost, AI will, within a reasonable amount of time, file an insurance claim and work with reasonable diligence to aid the insurance carrier in their investigation. If Seller violates the insurer’s underwriting standards, it is possible that not only will Seller have lost their shipment with no recourse but also that Seller will be billed a Bullion Cancellation Fee unless they buy new items to replace those which were lost. Although Sellers are selling to AI, Sellers are only paid if and when AI is paid by its buyers. AI will, upon request, provide a copy of the full insurance underwriting guidelines to Seller.
d. In order for a shipment to be insured, Seller must only ship their orders at locations operated by the carrier which handles the label that AI provided to Seller. Seller must only drop their package off during business hours and must receive a receipt for doing so. For example, if AI provides a FedEx label then the only acceptable place to ship the item from is a FedEx store, not a FedEx drop box nor a Walgreens. Failure to do so voids the insurance for that shipment.
e. Shipments scheduled to transit a 3-day weekend (any weekend that has a US federal holiday immediately adjacent to it) are never insurable. Some of AI’s buyers might have stricter requirements that prohibit shipments scheduled to span any weekend so pay attention to your options at the time of commitment. If the recipient you choose has specified no weekend shipments then your shipment is uninsured if you violate that rule.
f. Seller must only use shipping labels provided by AI to ship their items. Failure to do so will mean that the shipment is not insured and could slow down the check in process or cause the package to be lost. Additionally, AI may charge a Shipping Error Fee if this rule is broken.
g. Seller must only use AI’s shipping labels to ship precisely the items in the reservation the label is associated with. Shipping insurance is subject to tight limits on the insured value per package and is purchased based on what AI expects to be in the package. If Seller ships more items than Seller is supposed to, that overage will not be insured. Additionally, AI may charge a Shipping Error Fee if this rule is broken.
h. AI will supply shipping documents for every shipment. Seller must correctly attach all documents to each shipment. Failure to do so can result in delays, lost packages, and/or voided insurance. Additionally, AI may charge a Shipping Error Fee if this rule is broken. The inner box must contain AI’s invoice inside and the inner box label on the outside. It must be securely taped with packing tape and placed inside a larger box, with necessary packing materials to prevent it from moving around. The larger box must be securely taped with packing tape. The AI-supplied shipping label and barcode must go on the outside of the outer box.
i. Gold is a real world commodity with prices that can fluctuate significantly in real time. By choosing to participate in this more complex market, Seller understands that they might be subject to significant fees if they fail to fulfill their commitments. If Seller has fees assessed, AI will attempt to cover those fees with amounts owed by AI to Seller as described in Section 3(g) of this Agreement. If no such amounts exist or they are insufficient to cover Seller’s balance, Seller authorizes AI to initiate an ACH pull from any of Seller’s bank accounts on file to cover the debit, starting with the account designated as Seller’s “default” bank on the portal. Seller understands that AI has to pay its counterparties substantial cancellation fees for orders that are not fulfilled and, as such, that AI would refuse to allow Seller to participate in the gold product without Seller providing ACH access so that AI can timely recover those fees and Seller consents to providing this access to induce AI to participate in this arrangement.
j. AI will make all reasonable efforts to initiate payment to Seller’s “default” bank on the portal no later than one Business Day after AI receives payment for Seller’s items.
l. The purchase price is subject to condition-based deductions from AI's buyer (for example, items assessed by AI’s buyer as not retail ready or otherwise impaired or if Seller reserves one item but sends another). Adjustments will be reflected as a reduction to Seller's payout for the affected order.
m. If Seller selects a shipping option other than the free option AI provides, Seller will be charged the difference between the carrier's price for the selected service and the free option, as shown on the portal at the time Seller requests a label.
6. U.S. Mint Rules
The following rules apply to items purchased from the U.S. Mint
a. All offers for U.S. Mint items are for those items contained within their unopened shipping box from the U.S. Mint. If the shipping box is open, Seller has the following options:
b. AI provides at least one shipping option at no cost to Seller. Seller may opt to pay additional money to AI to choose a faster shipping option from AI but under no circumstances should Seller use any shipping label other than the one provided by AI. Violation of this rule may result in the assessment of a Shipping Error Fee.
c. AI provides shipping labels on a per reservation basis. Every label must contain exactly the items that are in the reservation from which the label was generated, nothing more and nothing less. Violation of this rule may result in the assessment of a Shipping Error Fee and/or a delay in payment to Seller.
7. Delinquent Accounts
a. In the event that Seller’s account has a negative balance, future payments to Seller may be used to cover Seller’s negative balance, as described in Section 3, and AI may debit Seller’s bank account by ACH draft to resolve a negative balance.
b. If AI attempts a pull from Seller’s bank account and the pull fails or Seller has no bank account on file, AI may charge an interest rate either equal to the U.S. prime rate on the date the interest is applied plus 10%, compounded daily OR the maximum statutory interest rate, whichever is less.
c. Interest will accrue starting with the day of the failed ACH pull or the day the ACH would have been pulled had Seller had a bank account on file. Interest will accrue until Seller’s account is fully settled.
d. Seller will reimburse AI for any costs associated with collecting a negative balance from Seller, including reasonable attorney's fees, collection costs, and court costs incurred in connection with such collection efforts, whether or not a lawsuit is filed.
8. Choice of Law and Venue
a. AI and Seller hereby agree that this Agreement shall be construed under the laws of the State of Texas. The Parties agree that proper venue for any action involving the enforcement or enforceability of this Agreement shall lie exclusively with the Travis County District or County Courts at Law and hereby waive any argument to the contrary.
9. Loyalty Program
a. AI may offer a loyalty program for users of its website. AI reserves the right to modify, suspend, or terminate the program at any time without notice including but not limited to: changing the value of points, changing the points redemption options, changing other available gift options, and ending the program entirely. Seller should treat the rewards from any such program as having no value unless and until Seller redeems them for something of value precisely because their value is entirely at the discretion of AI.
b. The AI loyalty program may offer some benefits to Seller based on Seller’s rank relative to his or her peers in a number of metrics. These metrics may change from time to time at AI’s sole discretion.
c. AI may, from time to time, manually award positive or negative adjustments to users’ scores based on activities that AI finds helpful or hurtful. These merits and demerits are awarded at AI’s sole discretion.
d. AI may opt to terminate a Seller’s account for any reason or for no reason at all. If Seller’s account is terminated, any unredeemed items or points in Seller’s loyalty account will be forfeited.
e. AI reserves the right to reverse loyalty transactions or bill Seller for loyalty redemptions if AI has a good faith belief that Seller committed fraud or if Seller’s account takes on a negative balance (e.g. because prior submissions are debited) and AI is unable to cover that balance using the process described in Section 3.
f. Points earned through the loyalty program expire after 6 months without Qualifying Loyalty Activity from Seller.
10. Modification, Waiver, Severability
a. AI reserves the right to amend or modify this Agreement at its sole discretion at any time. AI will provide notice of any modifications by posting the revised Agreement on its portal and updating the 'Last updated' date. This Agreement, as amended, will be effective for all new sales submitted after the 'Last updated' date. By submitting any item for sale, Seller agrees to the version of this Agreement in effect at that time.
b. No failure or delay by either party in exercising any right shall operate as a waiver of that right, and no waiver shall be effective unless in writing and signed by the waiving party.”
c. If one or more of this Agreement’s provisions is found by a court of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible so as to implement the intention of the parties, and the remainder of the Agreement shall continue in full force and effect.
Last updated September 11, 2026.
This Agreement is between Aligned Incentives, LLC (hereinafter “Aligned Incentives” or “AI”) and Seller (“you”).
Definitions:
“Bullion Cancellation Fee” unless otherwise stated is a fee of 5% of the order total PLUS the value of any positive change to AI’s offer price for the item between the date Seller committed to the sale and the date of the cancellation. If AI no longer has an offer price for the item then the change in the spot price of the metal will be used instead.
Examples:
| Price at Commit | Price at Cancel | Fee per Item |
|---|---|---|
| $4000 | $4100 | 5% ($200) + Positive Change ($100) = $300 |
| $4000 | $3900 | 5% ($200) + Positive Change ($0) = $200 |
“Business Day” means any weekday that is not a Federal Reserve Bank Holiday.
“Firsthand” means a gift card that Seller purchased personally with Seller’s own non-cash funds from an Original Issuer.
“Mint Cancellation Fee” is a fixed fee per item, stated on the portal at the time of commitment PLUS any positive change in AI’s offer price between the time the item was committed and when the item was cancelled. For example: Seller commits an order with an offer from AI of $190 and a stated cancellation fee of $25. The next day, AI raises the offer to $200. If Seller cancels their committed reservation they will be billed $25 + $10 = $35.
“Original Issuer(s)” are retailers that activate gift cards directly and include merchants like grocery stores, wholesale clubs, PayPal Digital Gifts, official airline websites, and others. Other individuals and gift card resale marketplaces (including but not limited to Raise.com, CardPool.com, CardCash.com, or any marketplace listed on GiftCardWiki.com) are NOT Original Issuers. The Raise (formerly Slide) app, SnapLii app, and Fluz app are not considered to be original issuers and cards purchased there will only be accepted in deals where Seller is explicitly instructed to purchase cards from that source by name.
“Qualifying Loyalty Activity” means any activity that earns to redeems loyalty points.
“Shipping Error Fee” means a $40 fee per item (a) shipped to an incorrect address, (b) shipped using any label other than the AI-provided label, or (c) where the shipment contents do not exactly match the associated Reservation (including missing or extra items).
“Unused” gift cards are gift cards that have had a single activation load at the time they were purchased and have had no subsequent activity occur.
“Washed” or “Upgraded” gift cards are gift cards paid for in whole or in part with another gift card as opposed to cash, credit, or debit.
1. General
a. Gift cards must be Firsthand and Unused. No pre-owned, merchant/store credit, Washed or Upgraded gift cards (unless Seller requests and AI grants permission in writing as to each specific sale of a Washed or Upgraded card), gift cards with expiration dates or usage restrictions (e.g. ‘bonus cards’), or new gift cards that were listed for sale to any buyer or marketplace other than Aligned Incentives.
b. Once Seller submits a gift card to AI, Seller agrees not to redeem that gift card and agrees not to sell or reveal the card to anyone other than AI.
c. Seller must keep each gift card and the receipt documenting its purchase for 365 days after receiving payment from AI for that card. In the event of a debit and re-credit of the card, the 365 day period is counted from the day the re-credit occurs. The burden of proving that a card was obtained in accordance with the terms of this Agreement falls on Seller and, at any time during the period that Seller is required to hold the cards, Seller may be called upon to prove that these terms were followed.
d. Seller is strictly prohibited from using cash to purchase anything sold to AI including gift cards, fuel points, and precious metals.
e. Seller agrees not to divulge to any third parties any information that is from AI or from people in AI’s chat room, including but not limited to the identities or screen names of people in the AI chat room, links to chat rooms, as well as any deals, tricks, or data points.
f. Seller agrees not to solicit AI’s users, either publicly or privately, to engage in the purchase or sale of gift cards, precious metals, fuel points, or any other items AI has offered to buy except in cases where Seller has bought or sold cards to the other users prior to this Agreement.
g. AI or Seller may opt to end their relationship at any time. Both AI’s and Seller’s responsibilities under the terms of this Agreement remain in force even if AI or Seller terminates this relationship including but not limited to AI’s obligations to timely pay and Seller’s obligations to not solicit AI’s users, to service any debits on cards already sold, Seller’s obligations to maintain documentation proving sales complied with this Agreement for 1 year after sale, and Seller’s obligation to maintain a valid bank account.
2. Debits
a. Seller is liable for all cards sold by Seller. AI resells gift cards to third parties, for example Raise.com. These third parties perform investigations in cases where they or their buyers dispute the balance of a card. AI will make a good faith effort to defend the validity of Seller’s cards in any such dispute by passing information Seller provides to AI on to AI’s customer. Ultimately, the fraud determinations made by the parties that AI resells the cards to are final and if any of these resales are charged back to AI, AI will in turn charge back any payments made to Seller. See Sections 3 and 7 for more information.
b. AI's buyers have a mechanism to dispute the balance of a gift card (for example if you sell us a $250 card that actually contains $25) and you may be debited for any deficiency. However, AI has no mechanism to dispute a card that contained a greater balance than Seller stated (e.g. you sell us a card you claim has $25 on it but which actually has $250). You will be paid out based on the denomination you claimed to be selling us. If you alert AI to an error you made on a card you sold, AI will make a reasonable effort to delist or correct the card if possible but it is not unusual for it to take 2-3 Business Days for AI to resolve support requests. You are therefore strongly encouraged to double check the denomination of all gift cards before upload.
c. If AI debits Seller for an item for which Seller has not yet been paid, the debit will be applied to the date on which the item is scheduled to be paid. If AI has already paid Seller for the debited item, the debit will be applied on the 14th day (or first Business Day thereafter if that day is not a Business Day) after AI learns about the issue with the item. Sections 3 and 7 contain additional information about negative payouts.
d. A debit fee of $2 may be charged for any gift card that is debited for any reason, including gift cards that you ask us to delist. If a gift card is debited by our buyer but AI can correct it using an image you supplied, AI may charge the debit fee and correct the card without debiting you the full value of the card. If you dispute a debit and it is successfully reversed by our customer, AI will refund the debit fee.
e. If Seller submits a valid card, is debited for it, and subsequently wins a dispute related to that card, AI will add the funds to Seller’s next payout date.
3. Payment Information:
a. AI does not understand itself to be a Payment Settlement Entity and does not intend to issue a 1099K unless required to do so by the IRS.
b. Seller is neither a contractor nor employee of AI. AI never pays sellers for services provided, only for actual goods sold. Seller is a business that sells merchandise to AI. AI does not intend to issue a 1099-MISC unless required by the IRS. Seller is responsible for recording and reporting their business income to all applicable taxing authorities.
c. Seller must add and confirm a bank account prior to receiving a payment. If Seller does not have a bank account confirmed by 11:59pm Central Time the day before a payment is due, AI may defer the payment owed until Seller has a confirmed bank account.
d. Seller is responsible for providing true and correct banking information and for keeping this up to date by confirming any banking changes by 11:59pm Central Time the day before a payment is due. If a payment to Seller is returned to AI, AI may charge a $40 administrative fee.
e. Seller must have a US bank account in order to receive payment from AI.
f. For any bank account Seller adds on the AI portal, Seller authorizes AI to withdraw money from that account in order to satisfy any negative balances that might accrue.
g. AI will process payouts every Business Day according to the following procedure:
i. Positive current payout: First net against any scheduled future
negative payouts. Any remainder is paid to Seller.
ii. Negative current payout: AI may advance amounts owed on future dated payouts to reduce or eliminate the current negative amount. Amounts due in the next 7 calendar days may be advanced with no fee. Amounts more than 7 days out incur a fee calculated as:
ii. Negative current payout: AI may advance amounts owed on future dated payouts to reduce or eliminate the current negative amount. Amounts due in the next 7 calendar days may be advanced with no fee. Amounts more than 7 days out incur a fee calculated as:
1. [Funds Advanced] × [Days Advanced] × 0.0004.
2. Example: Advancing $5,000 by 12 days → $5,000 × 12 × 0.0004 = $24.00
2. Example: Advancing $5,000 by 12 days → $5,000 × 12 × 0.0004 = $24.00
h. AI will pay Seller on the following schedule:
i. Bullion sales: one Business Day after AI receives funds for the sale,
which varies by buyer. AI typically receives funds from APMEX in
one Business Day for sales over $10,500 and in two Business Days
for all other sales.
ii. Gift cards and fuel points: 14 calendar days after Seller submits the item on AI’s portal. If that day is not a Business Day, funds will be paid on the next Business Day.
iii. U.S. Mint coins: 14 calendar days after AI’s buyer confirms receipt of Seller’s coin. If that day is not a Business Day, funds will be paid on the next Business Day.
ii. Gift cards and fuel points: 14 calendar days after Seller submits the item on AI’s portal. If that day is not a Business Day, funds will be paid on the next Business Day.
iii. U.S. Mint coins: 14 calendar days after AI’s buyer confirms receipt of Seller’s coin. If that day is not a Business Day, funds will be paid on the next Business Day.
i. AI will make reasonable best efforts to pay its obligations in full and on time but AI relies on third parties, like our bank, to make this possible. A delay or technical failure with one of these third parties could delay your payout. AI may, in its discretion, use an alternate method of payment such as an eCheck emailed to the email address on your account if it believes this will allow Seller to be paid quicker. If a third party causes a delay but AI pays Seller within a week of the due date (even if it is through an alternate means, such as an eCheck), AI will not be considered to be in breach of these terms.
j. Status indicators displayed on the portal (including "payable" and any scheduled payout date) are informational only and do not modify, accelerate, or create any payment obligation beyond those stated in this Agreement.
4. Fuel Points
a. AI has a marketplace where third parties may offer to buy fuel points from various fuel points programs. To the extent possible, the rules that apply to gift cards in this document also apply to fuel points, including but not limited to:
b. Seller must personally make the purchases that the points were awarded for, Seller must not use cash to make those purchases, and Seller must not have shared the account details with anyone else.
c. Seller retains responsibility for their sold fuel points accounts. If fuel points cannot be redeemed by our counterparties (because the fuel points program locks or shuts down the account, because Seller supplied incorrect information, or for any other reason) and those counterparties debit or refuse to pay AI for them, Seller indemnifies AI against these losses and will be debited for the accounts. AI will make a good faith effort to supply any corrections to its buyers. Some buyers may explicitly release Seller from responsibility after a “risk period” specified in their deal.
d. If a fuel points account is debited, AI may charge a $2 debit fee. If Seller’s account was in compliance with all rules and contained no typos, AI will waive the fee.
e. Selling a fuel points account to a buyer gives the buyer exclusive use of that account through the expiration date indicated on the buyer’s offer.
5. Bullion
The following rules apply to all precious metal items except for those bought directly from the U.S. Mint.
a. Bullion paid for with cash must not be sold to AI. Debit cards, credit cards, and “Costco Cash Cards” purchased with non-cash funds are the only acceptable forms for payment. Seller must maintain records proving they did not make a purchase with cash for at least 6 months after making a sale to AI. A credit card statement, a screenshot of a receipt retrieved from Costco.com, or a photograph of a paper receipt are examples of documentation sufficient to show this.
b. Each commitment must ship to or arrive to AI’s buyer within the deadline specified at the time you committed the item(s) for sale. Deadlines vary by buyer (and some have a ship-by date while others have an arrive-by date) so pay close attention to your options when committing your gold. Failure to have your gold ship or arrive in time may result in a Bullion Cancellation Fee.
c. Unless otherwise stated, AI will purchase insurance on bullion shipments at AI’s expense. If Seller’s package is lost, AI will, within a reasonable amount of time, file an insurance claim and work with reasonable diligence to aid the insurance carrier in their investigation. If Seller violates the insurer’s underwriting standards, it is possible that not only will Seller have lost their shipment with no recourse but also that Seller will be billed a Bullion Cancellation Fee unless they buy new items to replace those which were lost. Although Sellers are selling to AI, Sellers are only paid if and when AI is paid by its buyers. AI will, upon request, provide a copy of the full insurance underwriting guidelines to Seller.
d. In order for a shipment to be insured, Seller must only ship their orders at locations operated by the carrier which handles the label that AI provided to Seller. Seller must only drop their package off during business hours and must receive a receipt for doing so. For example, if AI provides a FedEx label then the only acceptable place to ship the item from is a FedEx store, not a FedEx drop box nor a Walgreens. Failure to do so voids the insurance for that shipment.
e. Shipments scheduled to transit a 3-day weekend (any weekend that has a US federal holiday immediately adjacent to it) are never insurable. Some of AI’s buyers might have stricter requirements that prohibit shipments scheduled to span any weekend so pay attention to your options at the time of commitment. If the recipient you choose has specified no weekend shipments then your shipment is uninsured if you violate that rule.
f. Seller must only use shipping labels provided by AI to ship their items. Failure to do so will mean that the shipment is not insured and could slow down the check in process or cause the package to be lost. Additionally, AI may charge a Shipping Error Fee if this rule is broken.
g. Seller must only use AI’s shipping labels to ship precisely the items in the reservation the label is associated with. Shipping insurance is subject to tight limits on the insured value per package and is purchased based on what AI expects to be in the package. If Seller ships more items than Seller is supposed to, that overage will not be insured. Additionally, AI may charge a Shipping Error Fee if this rule is broken.
h. AI will supply shipping documents for every shipment. Seller must correctly attach all documents to each shipment. Failure to do so can result in delays, lost packages, and/or voided insurance. Additionally, AI may charge a Shipping Error Fee if this rule is broken. The inner box must contain AI’s invoice inside and the inner box label on the outside. It must be securely taped with packing tape and placed inside a larger box, with necessary packing materials to prevent it from moving around. The larger box must be securely taped with packing tape. The AI-supplied shipping label and barcode must go on the outside of the outer box.
i. Gold is a real world commodity with prices that can fluctuate significantly in real time. By choosing to participate in this more complex market, Seller understands that they might be subject to significant fees if they fail to fulfill their commitments. If Seller has fees assessed, AI will attempt to cover those fees with amounts owed by AI to Seller as described in Section 3(g) of this Agreement. If no such amounts exist or they are insufficient to cover Seller’s balance, Seller authorizes AI to initiate an ACH pull from any of Seller’s bank accounts on file to cover the debit, starting with the account designated as Seller’s “default” bank on the portal. Seller understands that AI has to pay its counterparties substantial cancellation fees for orders that are not fulfilled and, as such, that AI would refuse to allow Seller to participate in the gold product without Seller providing ACH access so that AI can timely recover those fees and Seller consents to providing this access to induce AI to participate in this arrangement.
j. AI will make all reasonable efforts to initiate payment to Seller’s “default” bank on the portal no later than one Business Day after AI receives payment for Seller’s items.
k. Title to the bullion passes from Seller to AI at the moment the package
receives its first acceptance scan from an employee of the carrier that
issued the AI-provided label ("Carrier Acceptance"). Seller ships the items
directly to AI's customers, not to AI, and AI therefore has no opportunity
to inspect the items or test their validity. AI's obligation to pay the
purchase price is expressly subject to the following conditions precedent:
If AI's buyer delays paying AI for the order, payment to Seller is delayed accordingly. If AI's buyer refuses to pay AI for the order, or the insurer denies a claim, no purchase price becomes due. If the insurer takes an extended time to pay a claim, the purchase price becomes due only after the insurer pays AI. AI will make a good faith effort to advocate on Seller's behalf in any dispute with AI's customers. For clarity: Seller is paid only if and when AI is actually paid by its buyer or its insurer.
i. for delivered shipments, AI's actual receipt of payment from its buyer
for the order; and
ii. for shipments that are lost, stolen, damaged, or not delivered, AI's actual receipt of insurance proceeds for the shipment.
ii. for shipments that are lost, stolen, damaged, or not delivered, AI's actual receipt of insurance proceeds for the shipment.
If AI's buyer delays paying AI for the order, payment to Seller is delayed accordingly. If AI's buyer refuses to pay AI for the order, or the insurer denies a claim, no purchase price becomes due. If the insurer takes an extended time to pay a claim, the purchase price becomes due only after the insurer pays AI. AI will make a good faith effort to advocate on Seller's behalf in any dispute with AI's customers. For clarity: Seller is paid only if and when AI is actually paid by its buyer or its insurer.
l. The purchase price is subject to condition-based deductions from AI's buyer (for example, items assessed by AI’s buyer as not retail ready or otherwise impaired or if Seller reserves one item but sends another). Adjustments will be reflected as a reduction to Seller's payout for the affected order.
m. If Seller selects a shipping option other than the free option AI provides, Seller will be charged the difference between the carrier's price for the selected service and the free option, as shown on the portal at the time Seller requests a label.
6. U.S. Mint Rules
The following rules apply to items purchased from the U.S. Mint
a. All offers for U.S. Mint items are for those items contained within their unopened shipping box from the U.S. Mint. If the shipping box is open, Seller has the following options:
i. Cancel the reservation and pay the Mint Cancellation Fee, if
applicable
ii. Reach out to AI with photos of the item and box to ask for an exception. AI may, at its discretion:
ii. Reach out to AI with photos of the item and box to ask for an exception. AI may, at its discretion:
1. Accept the item anyway
2. Accept the item at a lower value
3. Decline to accept the item, with an option to charge or not charge the Mint Cancellation Fee
2. Accept the item at a lower value
3. Decline to accept the item, with an option to charge or not charge the Mint Cancellation Fee
b. AI provides at least one shipping option at no cost to Seller. Seller may opt to pay additional money to AI to choose a faster shipping option from AI but under no circumstances should Seller use any shipping label other than the one provided by AI. Violation of this rule may result in the assessment of a Shipping Error Fee.
c. AI provides shipping labels on a per reservation basis. Every label must contain exactly the items that are in the reservation from which the label was generated, nothing more and nothing less. Violation of this rule may result in the assessment of a Shipping Error Fee and/or a delay in payment to Seller.
7. Delinquent Accounts
a. In the event that Seller’s account has a negative balance, future payments to Seller may be used to cover Seller’s negative balance, as described in Section 3, and AI may debit Seller’s bank account by ACH draft to resolve a negative balance.
b. If AI attempts a pull from Seller’s bank account and the pull fails or Seller has no bank account on file, AI may charge an interest rate either equal to the U.S. prime rate on the date the interest is applied plus 10%, compounded daily OR the maximum statutory interest rate, whichever is less.
c. Interest will accrue starting with the day of the failed ACH pull or the day the ACH would have been pulled had Seller had a bank account on file. Interest will accrue until Seller’s account is fully settled.
d. Seller will reimburse AI for any costs associated with collecting a negative balance from Seller, including reasonable attorney's fees, collection costs, and court costs incurred in connection with such collection efforts, whether or not a lawsuit is filed.
8. Choice of Law and Venue
a. AI and Seller hereby agree that this Agreement shall be construed under the laws of the State of Texas. The Parties agree that proper venue for any action involving the enforcement or enforceability of this Agreement shall lie exclusively with the Travis County District or County Courts at Law and hereby waive any argument to the contrary.
9. Loyalty Program
a. AI may offer a loyalty program for users of its website. AI reserves the right to modify, suspend, or terminate the program at any time without notice including but not limited to: changing the value of points, changing the points redemption options, changing other available gift options, and ending the program entirely. Seller should treat the rewards from any such program as having no value unless and until Seller redeems them for something of value precisely because their value is entirely at the discretion of AI.
b. The AI loyalty program may offer some benefits to Seller based on Seller’s rank relative to his or her peers in a number of metrics. These metrics may change from time to time at AI’s sole discretion.
c. AI may, from time to time, manually award positive or negative adjustments to users’ scores based on activities that AI finds helpful or hurtful. These merits and demerits are awarded at AI’s sole discretion.
d. AI may opt to terminate a Seller’s account for any reason or for no reason at all. If Seller’s account is terminated, any unredeemed items or points in Seller’s loyalty account will be forfeited.
e. AI reserves the right to reverse loyalty transactions or bill Seller for loyalty redemptions if AI has a good faith belief that Seller committed fraud or if Seller’s account takes on a negative balance (e.g. because prior submissions are debited) and AI is unable to cover that balance using the process described in Section 3.
f. Points earned through the loyalty program expire after 6 months without Qualifying Loyalty Activity from Seller.
10. Modification, Waiver, Severability
a. AI reserves the right to amend or modify this Agreement at its sole discretion at any time. AI will provide notice of any modifications by posting the revised Agreement on its portal and updating the 'Last updated' date. This Agreement, as amended, will be effective for all new sales submitted after the 'Last updated' date. By submitting any item for sale, Seller agrees to the version of this Agreement in effect at that time.
b. No failure or delay by either party in exercising any right shall operate as a waiver of that right, and no waiver shall be effective unless in writing and signed by the waiving party.”
c. If one or more of this Agreement’s provisions is found by a court of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible so as to implement the intention of the parties, and the remainder of the Agreement shall continue in full force and effect.